Top Line Sales has done strategic sales training, customer service strategic training and general strategic sales consulting for us since 2012. We don’t use a lot of consultants but Top Line Sales is the exception. Before working with Top Line Sales we didn’t have a strategic sales process and did very little in terms of strategic thinking with regards to selling to our clients.
Since working with Top Line Sales, we are much better prepared and have a significantly bigger impact with our clients. Top Line Sales has helped us to present ourselves with a much higher level of professionalism. They have also consistently reminded us to keep the customer’s priorities at the center of our thinking versus just talking about our capabilities. The impact of this shift has been direct, positive client feedback after our presentations. Top Line Sales helped us to retain our largest client, minimizing the competitive threat and putting together a tighter account review and pro-active account management process. This was invaluable for our company. It seems that any time we have a big opportunity or presentation, our Account Managers want to work with Top Line Sales.
The thing that we might appreciate most about working with Top Line Sales is the direct and honest feedback they give us on how to improve. They know what to do and help facilitate and structure discussions to help us get to the end zone on sales projects such as large proposals or presentations. It’s also helpful to have an expert, outside viewpoint. Top Line Sales is responsive, detailed, accurate and they always deliver on time. We plan to continue to use them for all aspects of our strategic sales program.